*** Instructions below for customers please follow the section ### Providing Remote Support; if you need the technician to remote in to your computer. ***
## For Windows:
1. **Visit the AnyDesk Website:**
- Open your web browser and go to [AnyDesk's official website](https://anydesk.com).
2. **Download AnyDesk:**
- On the homepage, you will see a button labeled "Download." Click on it.
3. **Select Your Platform:**
- The website will automatically detect your operating system and offer the appropriate download. For Windows, you’ll see a download button for the Windows version. Click on it to start the download.
4. **Run the Installer:**
- Once the download is complete, open the downloaded file (usually located in your "Downloads" folder). Double-click the file to run the installer.
5. **Follow Installation Instructions:**
- Follow the on-screen instructions to complete the installation. You can choose to install AnyDesk or run it without installation.
6. **Launch AnyDesk:**
- After installation, you can open AnyDesk from your desktop shortcut or the Start menu. AnyDesk will provide you with your unique AnyDesk address, which you can use to connect to other devices.
## For Mac:
1. **Visit the AnyDesk Website:**
- Open your web browser and go to [ AnyDesk's official website](https://anydesk.com).
2. **Download AnyDesk:**
- Click on the "Download" button on the homepage.
3. **Select Your Platform:**
- The website will detect your operating system and offer the appropriate download. For Mac, you’ll see a download button for the Mac version. Click on it to start the download.
4. **Open the Installer:**
- Once the download is complete, open the downloaded file (it will be a .dmg file).
5. **Install AnyDesk:**
- Drag the AnyDesk icon into the Applications folder to install it.
6. **Open AnyDesk:**
- Go to your Applications folder and open AnyDesk. Follow any additional on-screen instructions if prompted. You may need to grant AnyDesk necessary permissions in your system preferences for screen recording and accessibility.
7. **Grant Permissions:**
- The first time you open AnyDesk, you might be prompted to allow it to access certain features on your Mac. Follow the on-screen instructions to grant these permissions.
8. **Launch AnyDesk:**
- After installation, you can open AnyDesk from the Applications folder or from Launchpad. AnyDesk will provide you with your unique AnyDesk address, which you can use to connect to other devices.